Why volunteer? Q&A with Lucy Bower, Ambassador
April 7-13 is National Volunteer Week, a time to celebrate and thank our volunteers for their contributions to our patients and their families, visitors and staff. Lucy Bower, who has been an Ambassador at West 5th for the past five years, is one of the many volunteers who make a difference at St. Joe's.
Ambassadors are often the first point of contact for those coming to the hospital and help ensure that everyone who comes through our doors feels comfortable and welcomed. Lucy tells us more about her role and why she volunteers.
How do Ambassadors impact patient care at St. Joe's?
Often when people arrive at the hospital, they are apprehensive about their appointment, anxious that they are at the right site or worried about navigating the building. An Ambassador has the ability to reduce all of these concerns. We help patients and visitors arrive at their destination, either through verbal instructions or accompanying them to the location. If there is someone who arrives at the hospital without an appointment, we arrange for consultation from appropriate clinical staff.
In general, we do friendly visiting with the various people who pass by and want to chat, and help with any questions they may have about things like paying for parking, using the ATM and arranging transportation. We keep an eye on individuals waiting for rides home to ensure their comfort while waiting.
Why did you become a volunteer at St. Joe's? Why were you interested in the role of Ambassador in particular?
Prior to retirement I was a Clinical Manager and worked at both St. Joe's and Hamilton Health Sciences, so I am familiar and comfortable with health care environments. When I saw the advertisement for Ambassador, it immediately appealed to me because it was a good match with my skill set and I felt that the role would be stimulating and gratifying. It is a wonderful bridge between career and retirement.
What is your favourite part about volunteering?
I like my role very much – it provides me the opportunity to be helpful to people who may be having a stressful day and hopefully make it less stressful, as well as many opportunities for problem solving, which appeals to me. It also allows me to see old colleagues and make new friendships with my volunteer colleagues.
Who or what inspires you to volunteer?
My mother was a great volunteer, so I had a wonderful role model. I was also inspired by a volunteer assigned to the clinical unit where I was working prior to retirement. I know that in life I am a pretty fortunate person, so it is only fitting to give something of myself to help others.
How often do you volunteer?
I volunteer once a week on a scheduled shift, plus special events and tours. I also participate in ad hoc committee work.
What are three words you would use to describe yourself?
Personable, Competent, Humorous